wpBakery refused update, now refuses to activate. Live site is broken


#1

WPBakery says it is currently 5.4.5.1 (I manually installed it) and that I should update to 5.5.2. I click the update button which takes me to a page that says it is already up to date. Then I find that the plugin is disabled, my homepage is full of junk, and the plugin refuses to reactivate until I complete the update. Please help!


#2

I’m having the exact same issue - driving me bonkers. Let me know if you find a fix!


#3

I contacted support, this seems to have been the issue (it hasn’t reverted back since and it has been 4-5 days…)

You are using old theme version 6.1.1, but the latest one is 6.1.6 http://prntscr.com/ndnsrs . How to update the theme you can find in this article
https://themes.artbees.net/docs/updating-theme-child-theme/

Hope this helps you too!


#4
  1. Please update your WP to the latest version which currently is 5.1.1

  2. Then update your Jupiter theme to the latest version which currently is 6.1.6 https://themes.artbees.net/docs/updating-theme-child-theme/

  3. After updating the theme, go to Jupiter -> Control Panel -> Required Plugins and update the plugins including the WPBakery.