When I go to my plugins, I have a notification that my WPBakery plugin needs to be updated but that I must first activate it (this is the plugin I received as part of the Jupiter Them). (Screenshot 1 below)
I am then taken to an active screen. (Screenshot 2 below)
So, I click activate. It says it cannot find a license. So, I click import it since I bought Jupiter through Theme Forest/Code Canyon. (Screenshot 3 below)
It asks for approval to access my Theme Forest purchase history and I give it. (Screenshot 4 below)
It says it cannot find any licenses. I keep going around and around this circle but it doesn’t work. I am only using this theme and this plugin on this single standalone WP installation. (Screenshot 5 below)
I did previously install this theme and plugin on a child portal of a multisite and registered the licenses under the https://launchhouston.org site and domain. I then discovered that all my chosen plugins would not work correctly on a multisite/child portal. So, I had to rebuild the site as a standalone site. Then, I unregistered the Jupiter Theme from the previous multisite installation and reactivated it on the standalone site and that worked perfectly. However, WPBaker provides no mechanism to unregister or deactivate their license from the old site and install it on the new one.
So, I am stuck. I spent hours trying to find a way to submit a support ticket on WPBakery’s site to address this issue but the only way to do so is to begin by verifying your valid license and obviously, I cannot as this is this is the issue I am trying to get help with. I will do not want to have to spend another $45 license fee for WPBakery on top of having purchased the Jupiter Theme just to get my updates.
Thanks a bunch,
Sorry, after writing this with individual screenshots, I was informed I could only attach a single photo as a new user so I had to photoshop all the screenshots into a single long image.