Unable to submit a ticket


Hi there,
Does anyone know how to submit a ticket? I don’t see the “Submit ticket” button on my page.


I am being told that they are NOT ACCEPTING TICKETS at this time … anymore maybe!!! I tried to open a ticket and was told to use the Chat feature, then the person on Chat was extrodinarily unhelpful.

My experience is that the Jupiter support team ROCKS. It is why I bought this theme NINE times this past year. Where did you guys go?


Same issue. VIP (6) license holder. Getting a fatal error and my site is down caused by header issues. Not cool guys.


looks like telegram chat is off now too.


The ticket system has been disabled for the moment.
Please start a chat in case, you are facing some issue.