Unable to submit a ticket


#1

Hi there,
Does anyone know how to submit a ticket? I don’t see the “Submit ticket” button on my page.


#2

I am being told that they are NOT ACCEPTING TICKETS at this time … anymore maybe!!! I tried to open a ticket and was told to use the Chat feature, then the person on Chat was extrodinarily unhelpful.

My experience is that the Jupiter support team ROCKS. It is why I bought this theme NINE times this past year. Where did you guys go?


#3

Same issue. VIP (6) license holder. Getting a fatal error and my site is down caused by header issues. Not cool guys.


#4

looks like telegram chat is off now too.


#5

The ticket system has been disabled for the moment.
Please start a chat in case, you are facing some issue.

Thanks.