Twitter Post does NOT work



We are trying a twitter post type in our blog and it doesn’t work. We selected Post format accordingly and pasted the url of the tweet. The post appears on the blog but the tweet is empty (just Twitter’s logo and @)

Did we forget something?

thanks a lot :slight_smile:


Did you set up the twitter API credentials in the theme settings?



we just did it and it does not work neither here (first picture, as a post) nor there (second picture, in the footer)



We need to investigate it. Please create a ticket and provide WP Dashboard/FTP credentials in the ticket.

Thank you.
Best regards,
Artbees Support.


Thanks Tatyana.

Fortunately we will not have to. We try again and the post appears pleasantly in the correct form.
Only one problem remains: the tweet does not appear complete.
No images appears, link does not work (it’s correct but not useful…).

Screenshot attached:

Can you tell us what to do?

thank you so much!



Can you provide the page link to check the issue?

Thank you.
Best regards,
Artbees Support.


Thank you :slight_smile:



You shared preview links and I can’t view them as I don’t have your wp-admin panel credentials.
Can you provide the live URL’s?

Thank you.
Best regards,
Artbees Support.


Sorry, the post was a drafts. Now i’ve published it.

this is the url’s:

and the editinig url:

is it correct? :slight_smile:



Sorry for a delay.
Unfortunately the links can’t be recognized there as the twitter post is shown as a simple text .
I’ve reported this issue to the developers and they will fix it as soon as possible.

Thank you for understanding.

Best regards,
Artbees Support.


Thank you very much Tatyana,
could you report us when they fix it?

best regards,


Sure, you’ll be notified about it.

Best regards,
Artbees Support.


I use the occasion to tell you that when I publish a twitter post with pictures, the pictures, the text doesn’t appears completly neither the pictures.

Thnak you very much,


Hey! :slight_smile:

has there been any interesting news this days?

Thank you very much



Unfortunately not for now.
The developers have other critical tasks which require urgent investigation.

Once this issue is solved, you’ll be notified.

Please take our apologies and thank you for understanding.


Hy! :slight_smile:
it will be posible to fix the situation with twitter format post? Do you know when?

thank you very much,
Yours sincerely,



Unfortunately we don’t have the exact date when it will be fixed. I’m really sorry.
Anyway once there is a solution found, you’ll be notified.

Thank you.

Best regards,
Artbees Support.


Hello Tatyana,
did you find any solution?
we would like to fix it as soon as posible… thank you very much :slight_smile:



I’m really sorry for a long delay. Unfortunately there is still no news from developers.
Currently there is only 1 query regarding this issue - yours, and developers prioritize only the issues that have a large number of complaints.
As your query has one complaint only, it’s moved to the last queue.

Please take our apologies.

Best regards,
Artbees Support.