Jet Elements For Elementor Breaks Jupiter X


#1

Hi there,

Has anyone got a solution to getting Jet Elements to work with the most recent update? As soon as I activate the plugin, Elementor stops working :frowning:

Cheers,

Jonathon


#2

I got same problem after today Raven update (to Version 1.0.3). Website stops working


#3

Are you using the basic version of Elementor or the Pro version?


#4

Raven 1.0.3 has been around a since a couple of weeks, so, I don’t think that is the problem.
Which version of the theme and Elementor are you using?


#5

Thank you for reply. I have WP 5.0.2, Jupiter X v1.0.3, Elementor 2.4.0-beta2 (not pro). I updated Elementor and Raven yesterday and site stops working. I deleted Raven folder from Plugins. Error disappeared and it starts working but without Ranven elements.

Maybe I have to downgrade Elementor and Raven?


#6

You are using a beta version of Elementor which hasn’t been released as stable yet and it is meant to fail.

Let’s wait for it’s stable version and then see.


#7

How to downgrade Elementor and Raven to previous version? My site looks poor without Raven elements.


#8

I deleted Elementor 2.4.0-beta2, installed 2.3.8 from wordpress.org and reinstaled Raven 1.0.3 and it solve problem. Thank you Danish_Iqbal


#9

I’m glad you figured it out.

Just a tip, the plugins that ship with the theme including Elementor should always be updated from Jupiter X -> Control Panel -> Required Plugins.

In case, there is no update button available, then you should wait for it till we release it and you should not update it from the original source :slightly_smiling_face:


#10

So going back to my original post, i’m using the latest release of Jupiter X as well as using the latest bundled plugins. Tried multiple times to get it to work but it instantly breaks as soon as I activate Jet Elements. Please help!


#11

We will have to investigate this further.
Could you please start a live chat with us. You can do that from your Artbees account.


#12

Hi @Danish_Iqbal, i’ve waited on liver chat for 5 hours without any luck… please can you get back to me with another option? Cheers!


#13

There is an influx currently and that is why the response time has increased.
You will get an email once an agent replies to your query.


#14

Hi yea you can appreciate why I gave up waiting after 5 hours right… you try it :wink:

I’ve just sent you an email with logins. The 4 jet elements ready to activate break Elementor when activated. Tried each one individually.

Thanks in advance for your help.

Jonathon


#15

I understand waiting can be really annoying :smile:


#16

Still no solution to this problem?
Unbelievable.


#17

This issue has already been solved for 2 users in this post.

Are you facing the exact issue? If yes, please start a live chat with us as we will need to investigate this more. The investigation can vary from site to site.