Fatal Error when updating to Jupiter 6.4.0


#1

Hello. When trying to update from Jupiter 6.2 to 6.4, I receive this error in my log file, and the site no longer works:

PHP Fatal error: Cannot declare class Mk_Static_Files, because the name is already in use in /public_html/wp-content/themes/jupiter-6.4/framework/functions/dynamic-styles.php on line 25

The donut plugin is installed. When I try to update WP Bakery, that’s when the error/crash is triggered. Even just disabling WP Bakery causes a problem.


#4

I have the same problem on two sites. Did you get a fix for the problem ?


#5

Yes and no. Artbees support logged in and ran the update. It seems to be that you need to update through the Jupiter Control panel, since doing it manually like in the past doesn’t work. I think the sequence is, delete WP Bakery, then update Jupiter, and install Donut through the Control Panel, then WPBakery through Control Panel. Not through the “Install plugins” area. Can you let me know if it worked?


#6

I deleted WPBakery and it still did not update. I now have two of my clients sites that cannot update, whether it is the 6.3 or 6.4, or now 6.4.1

We did a plugin deactivation for anything outside Jupiter ones, and that had no effect. In the past, I have had issues with the Control Panel inside WP not working and as you said, we could FTP in a new version to replace the old one, or delete the old one in the Theme section and install the new one, but now nothing is working.

I have a ticket in and it is really important they fix this glitch … thankfully the majority of my clients did update, but two of my major ones. Hopefully, they will get this fixes quickly.


#7

Agreed. The update process is very glitchy with these new versions. I think the Donut plugin is throwing things off. I think it’s supposed to be a bridge between Jupiter 6.X and Jupiter X. Jupiter 6.2 seems to be the most stable, especially since Revolution Slider 6, which is now bundled with Jupiter 6.4, doesn’t seem to work on older devices, like iPads with ios 9.3.5.

I don’t have an exact install method to help you, since Artbees did it for me, but they told me to do it through the Control Panel, including the plugins. Until I see things more “stable”, I’m sticking with 6.2.


#8

I am having the control panel issue as well. I updated Jupiter via File Manager last week, after repurchasing the theme so I could update it. Artbees Joseph said they would provide support once I repurchased the theme. The old purchase code was lost in space (before my job started). The control panel issue was also there before updating Jupiter which is why I could not update any plugins or the theme.


#9

Experienced the same fatal error when updating to 6.4. Seems crazy that it causes a fatal error when simply updating the theme without a clear explanation from Artbees. Does anyone have a method without the need to wait for 5day support in between questions?


#10

I still don’t have a proper update procedure. Artbees logged into the 2 sites I updated and they did it for me. All I was told is that they did it through the Control Panel, but not updating other sites until I see something concrete that addresses this. It is related to the Donut plugin for sure that seems to conflict with Visual Composer.


#11

Hi everyone. I had the same issue and I was able to fix it. I’ll try to give the steps I used to do this.

  1. Change the name of the folder of the old visual composer plugin (wp/plugins/js_composer_theme)
  2. Update the plugins that are in the the latest jupiter package (artbees-captcha, jupiter-donut, layerslider, masterslider)
  3. Clear your cache or open an Incognito or Private window in your browser
  4. Access Wordpress in Recovery Mode
  5. Activate Visual Composer Donut plugin
  6. Upload the updated version of visual composer (js-composer-theme)
  7. Activate the latest version of Visual Composer

That worked for me.
Hope it works if someone else runs into this again.


#12

Please activate the Jupiter Donut plugin (1.0.2) and the issue will be resolved.


#13

@Mohsen_Rabieai , updating the Jupiter Donut plugin doesn’t do it! WPBakery Page Building is causing the fatal error (once Donut is already updated). Everything is fine until you either update or activate it if reinstalled. Help! I’m trying to update to Jupiter 6.4.0 but cannot without crashing the site.

Is there a particular order or special process that should be followed when updating to the latest Jupiter theme?


#14

Has anyone figured out how to successfully update to Jupiter 6.4.0 without WPBakery Page Builder (Modified Version) crashing the site? When I update the theme and then go to install/update/activate the plugins, I am faced with this fatal error.

I tried deleting WPBakery and reinstalling it, but still to no avail. When I reactivate the plugins one-by-one, it becomes clear the WPBakery is 100% the issue. Would love to hear how others got through this, or if anyone can tell what I am missing! Thanks all.


#15

I still do not have confidence in a “normal” update procedure. Haven’t done it yet on other sites until Artbees releases the next version of Jupiter 6.


#16

Can you confirm that your WPBakery Page Builder version is 6.0.5?


#17

Yep @Mohsen_Rabieai , WPBakery Page Builder 6.0.5. I also tried deleting it and reinstalling from the individual downloaded here. It is definitely crashing the site, leaving me unable to update to this theme.


#18

I just tried updating to 6.4 today and I’m having the same problem as everyone else. Has there been any resolution? Someone help…anyone???


#19

@Mohsen_Rabieai, can you please help?

@DJ_Jones, still no solution that I know of. :disappointed_relieved:


#20

No proper procedure here either. The times I got it to work was only when support physically logged into my sites and did the upgrading for me. They said it was done through the Control Panel, but when I tried this, no dice. In the past, upgrading was a snap. I always did it through FTP. Now it’s a crapshoot.


#21

Hey @Mohsen_Rabieai, do you know of any solution to this yet? Many thanks.


#22

@Cristina_Bittante Can you please send your credentials in private and let me double check the issue? I can guess it’s happening because of the parent theme folder name change but need to make sure about it