Captcha Issue - Some can use captcha some get Invalid


#1

Hi,

Basically I have a website where when I’ve tested the contact forms, I can use the captcha just fine. It submits and everyone that is suppose to gets the email. However, my client and some of his coworkers try to use the same form and they are getting an invalid response with the captcha and cannot send email.

I am not sure why they have the problem. We disabled the captcha for now but I was wondering if you might have an answer as to what the problem might be.

Thank you for your help!


#2

Hi - I’ve the same problem. Is there a fix for that?!

Greetings
Peter


#3

Hello,

What hosting provider are you using?
Is it WP Engine?

Best regards,
Artbees Support.


#4

Hi Tatyana, The page is hosted on https://all-inkl.com/ in Germany

Just opend a Ticket on this case - because I have constant problems with the contact form - it doesnt work at all :disappointed_relieved:

Hope there is a fix for my case.
Greetings
peter


#5

Hello,

Thank you.
Your ticket will be answered as soon as possible.

Best regards,
Artbees Support.