Bug Report- Grey Screen


I also have a grey screen showing after trying to access the header builder. I have activated the header builder in theme options and registered using a license. It is however set up as a test site on a sub-domain to my main site which also is using Jupiter.

I also could not install any templates which I normally never have any issues with.

System Report

WordPress Environment

Home URL: http://pgp.webserv.com.au/
Site URL: http://pgp.webserv.com.au/
WP Content URL: http://pgp.webserv.com.au/wp-content
WP Version: 4.8.1
WP Multisite: False
Permalink Structure: /index.php/%year%/%monthnum%/%day%/%postname%/
Front Page Display: posts
WP Memory Limit: 40 MB
Database Table Prefix: Length: 3 - Status: Acceptable
WP Debug Mode: False
Language: en_AU


Name: Jupiter
Version: 5.9.8-b1
Author URL: http://themeforest.net/user/artbees
Child Theme: False How to create a child theme


Browser Info: Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:55.0) Gecko/20100101 Firefox/55.0Browser: FirefoxVersion: 55.0Platform: Windows

Server Environment

Server Info: LiteSpeed
Localhost Environment: False
PHP Version: 7.0.23
ABSPATH: /home/freq5622/pgp.webserv.com.au/
PHP Memory Limit: 256 MB
PHP Post Max Size: 16 MB
PHP Time Limit: 0
PHP Max Input Vars: 1000
PHP Display Errors: False
SUHOSIN Installed: False
MySQL Version: 10.0.32
Max Upload Size: 16 MB
Default Timezone is UTC: True
MBString: True
SimpleXML: True
fsockopen/cURL: True
SoapClient: True
DOMDocument: True
GZip: True
Remote Post: True
Remote Get: True

Active Plugins (5)

Gravity Forms: by rocketgenius –
Artbees Themes Captcha: by Jose Rodriguez – 1.0
Gravity Forms PGP Encryption: by wp2pgpmail – 1.18
Gravity Forms Signature Add-On: by Rocketgenius – 3.3.2
WPBakery Visual Composer (Modified Version): by Michael M - WPBakery.com – 5.2.1



Could you please log in to your dashboard and then copy the below URL to the URL bar


Note: Replace http://my-domain.com with your domain.

Please let us know if this fixes the gray screen error or not.

Thank you.


Logged in and went to grey screen and used your instructions. It works now. I am excited about building my new header. Thanks



Glad to hear that. :slightly_smiling_face: